FAQ: Jollylook Pinhole - The Instant Film Camera DIY Kit!
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Will the color of the final Jollylook Pinhole be different from the ones shown on the Kickstarter page?

The primary colors of the Jollylook Pinhole camera are final. You can choose between a brown stained and a natural plywood option that can easily be colored with markers or paint.

Last updated: August 09, 2022 06:44

When can I choose the color of my Jollylook Pinhole?

Shortly after the campaign ends, you will receive a link to the pledge manager, where you can choose from 2 colors.

Last updated: August 09, 2022 06:44

Would the camera come assembled or would I have to put it together?

It is a kit for self-assembly, but if you want we can ship it assembled.

You will have a choice in the pledge manager after the campaign ends.

Last updated: August 09, 2022 06:45

What type of film does the Jollylook Pinhole Camera work with?

The Jollylook Pinhole Camera works with Fujifilm Instax Mini film and is available worldwide, it comes in color or monochrome options.

Last updated: August 09, 2022 06:45

How much is the shipping fee?

The shipping fee will be charged after the campaign ends in the pledge manager. And will be (see campaign page) Approx. $15 Worldwide.

Last updated: August 09, 2022 06:45

When do I give you my shipping information?

We will ask for your shipping details in a survey sent out after the Kickstarter campaign ends. We may send out this survey closer to the shipping time rather than straight after the campaign.

Last updated: August 09, 2022 06:46

What is the estimated delivery date for the Jollylook Pinhole Camera?

The first 1500 Jollylook Pinhole cameras will be ready for shipping by November 2022!

Last updated: August 09, 2022 06:46

Why are you launching a new campaign without completing the previous one?

Due to the war in Ukraine and forced relocation, we are in a situation where we need to raise additional funds so that we can continue the Jollylook project.

We constantly updated our backers with the Jollylook Auto manufacturing process, but the war came, and we had to relocate to Europe and restart the manufacturing from scratch.

We only decided to launch the DIY kit after a survey among our backers, and only after 73% of our backers supported this decision. If successful, this campaign will help us to complete the manufacturing of Jollylook Auto much faster, and our previous backers will receive their rewards sooner.

Last updated: August 09, 2022 06:46

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Current Estimated Shipping Date: November 2022

Last Updated At: 10/06/22
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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